SMS Marketing

How much will it cost to send SMS messages.

The cost of sending a text message depends on the country to which you're sending,

Pricing list
https://docs.google.com/spreadsheets/d/1-N9krPo16YtVGAArVmPtbR2M78vy9HcFRu8Z96K2x3k/edit#gid=0

Please note that you will be charged straight away after you add credits to your Firepush balance. 

Are sender IDs available in every country?

We have compiled a list of countries where alphanumeric text sender IDs are  supported:

Australia, Cyprus, Estonia, France, Germany, Ireland, Italy, Latvia, Malta, Norway, Netherlands, Poland, Romania (without Orange), Spain, Sweden, Slovenia, Switzerland, United Kingdom   

Can I register multiple sender IDs on my account?

Of course. You can apply for an unlimited number of sender IDs.

How do I get a refund?

We hope you are satisfied with Firepush, but if for any reason you want a refund, you will need  to approach the Shopify support team.

Send Shopify support as much information as possible, including the app concerned and how much you want to be refunded.

They will open a support ticket and email us to request approval.

If all the information is correct, we will approve the request.

Shopify support then send the request to the Shopify finance department, who issue the refund.

All billing  goes through Shopify, which means we don’t have direct access to the Shopify refund system.
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SMS Refund

We only provide refunds on amounts higher than 20 USD.

We get charged when we connect the customer to the SMS service, so we only refund bought credits like this: Bought credits = 20 USD. 

In this case both amounts cancel each other out (20-20=0), so there is no refund. 

You can always retrieve and use credits currently in your account

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