Your free trial is automatically set on our PRO plan. This means you can use all the PRO plan features and have access to all Firepush channels, including email, SMS, and push notifications. You’ll also get to try out all advanced promotional campaigns, automations, advanced reports, segmentation and much more. The PRO plan free trial has these limits: 1,000 free web pushes, 300 free emails and $1 added to your balance to try out SMS campaigns.

The free trial is for 14 days from the date and time you sign up. At the end of the trial period, your plan will automatically be converted into a FREE plan. This means all Pro features are locked and any campaigns you are running will be stopped. You will be able to continue adding subscribers and sending them welcome messages. If you choose to upgrade to a PRO plan before your trial ends, you will continue to have access to all PRO features and campaigns.

If you use the Firepush Free plan, you won’t be charged at all. If you opt for one of our Paid plans, the system will ask you to accept recurring monthly payments (the exact amount depends on the plan you choose).

Once you reach your limit for free push notifications and emails, the system will stop the campaign. They will be resumed once you update the limits. The system will add $20 to your account balance when you reach your monthly limit for SMS campaigns, or if you activate any SMS automation campaigns. The system recharges you again when your balance reaches zero. This is so that you can continue your marketing campaigns uninterrupted.

Yes. We offer a FREE’ plan which allows you to collect unlimited subscribers for push notifications. It also allows you to send ‘Welcome’ web push campaigns and use basic subscriber growth tools. The FREE plan is free of any costs.

With the Firepush Basic Plan you can send promotional campaigns and all abandoned cart recovery messages. For all other automations you’ll need the PRO or Enterprise Plan. SMS campaigns work on a pay-as-you-go basis, so the exact amount you’ll be charged depends on the number of SMS messages you send and the recipient’s country. You can find the list of supported countries and price per SMS in Firepush by scrolling up this page.

As soon as you start sending SMS campaigns, the system will allocate $20 to your account balance. It will also automatically recharge you when your balance reaches $0.

You can increase your monthly SMS limit in the Payment information section of your Dashboard. When it comes to promotional campaigns, which you can send with the Basic (only simple promo campaigns), PRO and Enterprise plans, you will be charged the amount corresponding to the number of SMS messages sent.

For SMS automations, you can choose the Basic plan if you only need abandoned cart messages, or the PRO or Enterprise plan for access to all SMS automations. The system will automatically add $20 to your account balance as soon as you start sending SMS campaigns. It will also automatically recharge your account when your balance reaches $0.

No worries — if you exceed your email or push notification sending limit, you’ll need to upgrade the limits in your paid plan (Basic, PRO or Enterprise). You won’t be able to continue sending campaigns until you’ve upgraded your limits. You can check and update your limits in your Payment information section.

All Paid plan users receive subscriber (push notifications, SMS, and email) migration services free of charge. Simply ask our support team for a help and they will organise everything for you.

All payments in Firepush are processed in U.S. dollars ($). Prices do not include VAT. As all payments go through Shopify, you will see Shopify’s details on your invoices.

We use ‘Shopify Payments’ to process payments. All payments for Firepush services will be visible in the monthly invoices that Shopify issues to you.

If you're a Shopify Plus client, you'll automatically be assigned a dedicated Account Manager. Clients on a Paid plan with a sizeable subscriber segment also qualify for priority support services.

You can always get in-depth answers via our FAQs section. Alternatively, get in touch with our customer support team via live chat. Our support specialists offer 24-hour support Monday to Friday.

Yes. If you need to send more push notifications or send more email campaigns than your monthly quota allows, or you’re planning to send large volume SMS campaigns, get in touch via live chat with an estimate of how many messages you are looking at sending every month.

Purchased yet unused SMS credits do not have an expiration date and will roll over to the next month until fully used.

To request a refund simply get in touch with our customer support team and make a request using the 24-hour via live chat Monday to Friday. Shopify will take over your refund request, and it usually takes them 1-3 working days for us to issue a refund. Please note that we are only able to issue a refund for your current balance.

Your SMS monthly limit relates to a sum of money that you’re happy to spend for your SMS marketing campaigns per month. It is a capped amount that prevents the Firepush billing system from exceeding your maximum spend threshold over the duration of the billing period. This prevents you from being charged for any usage over and above the capped amount.