Delivery update SMS messages keep your customers informed about their order status via text message. These are sent automatically based on events in your Shopify store.
SMS types
Firepush supports 3 delivery-related SMS automations:
- Order confirmation — sent when payment is accepted
- Order shipped — sent when the order is fulfilled/shipped
- Payment refund — sent when a refund is processed
Each type can be enabled or disabled independently in your dashboard.
How it works
Delivery SMS messages are fully automatic. When the order event occurs in Shopify, Firepush sends the SMS to the customer immediately. The customer must have SMS marketing consent and a valid phone number on their order.
Learn how to enable SMS messaging if you haven't already.
Message personalization
Delivery SMS messages can include:
- [name] — the customer's first name
- [product] — the product name from the order
- [price] — the order price
- [order] — the order number
- [refund] — the refund amount (refund SMS only)
- [shop] — your store name
- [redirectToURL] — a link to the order status page
Learn more about message variables
How to set up
- Go to the SMS messages section in your Firepush dashboard
- Enable the delivery SMS automations you want to use
- Customize the message text for each type
- Save your settings — messages will start sending automatically
Tips
- Delivery SMS messages build trust and reduce customer support inquiries
- Include tracking links whenever possible
- Use the countdown timer feature with a discount code to encourage repeat purchases
- Keep messages under 160 characters to minimize SMS costs. Learn how SMS credits work
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